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Anonymous User
Not applicable

‎31-08-2019 12:24

Low power on nowtv stick

It keeps popping up low power, I have the cable they sent me plugged directly from the wall to my TV, what do I do!

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2 REPLIES 2
schnapps
Legend 5
Legend 5

‎31-08-2019 12:48 - edited ‎31-08-2019 12:53

Hi @Anonymous User 

 

I am assuming you are using the supplied USB power cable and wall adapter plug that came with the NowTV stick ?

 

Could be a bad power cable connection, dodgy power adapter, cable or stick.

 

Does your television support a USB 5V DC 1A port ?

 

If so try the USB port on your television instead of the power adapter and if you have an identical USB cable lying around the house try a different cable as well with the stick.

 

Should your television don't have a suitable USB port, then have you got a USB 5vdc 1 A / 1.5 A phone charger or another USB 5vdc 1A mains plug to try on your stick ?

 

Other than that maybe get a replacement NowTV stick if under warranty from the Retailer you bought the stick from (unless other forum members got any more ideas to suggest trying).

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schnapps
Legend 5
Legend 5

‎31-08-2019 13:00

In response to schnapps's comment

Hi @Anonymous User 

 

Also i am assuming that the wall adapter plug is left switched on when using the NowTV stick and you are not thinking the supplied plug works like a mobile phone charger where the stick needs constant power when in use.

 

https://help.nowtv.com/article/low-insufficient-power-warning-smart-stick

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