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Tigerlily1
Advocate

Losing internet connection same time every night

Is anyone else having the same issue.For the last few nights between midnight and 1 am whilst watching something I get a red bar at the top of the screen stating " internet connection lost".I then have to reconnect but it's very slow loading main menu and when I do eventually return to what I was watching same thing happens again after a few minutes.The weird thing is is I switch over to Amazon the connection is fine.This makes me think the problem is something to do with Now and not my connection.Do they do some sort of maintenance or up date late at night which would cause this?

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3 Replies
gavs82008
Legend 5
Legend 5

Re: Losing internet connection same time every night

@Tigerlily1 

Can I assume you’ve done the usual IT unplug and factory reset your router? 

Give the team a call to see what can be done to get the issue sorted.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

 
  • Give us a call on 08007591213 to speak directly to a NOW advisor.

FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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Brighton
Advocate

Re: Losing internet connection same time every night

We are in brighton Everytime between 11pm-1am it happens and isn’t currently working now it’s the worst broadband ever luckily we are going somewhere else now it happens every single night so stressful 😞 x

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gavs82008
Legend 5
Legend 5

Re: Losing internet connection same time every night

@Brighton 

Call the brpoadband team using the number in the post up from yours to see what can be done.


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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