08-07-2019 17:57
08-07-2019 18:19 - edited 08-07-2019 18:26
Hi @Anonymous User
Firstly use these two linked websites below to check there is no scheduled maintenance or current issues related to the main TV transmitters or TV relays in your regional area.
http://www.digitaluk.co.uk/operations/planned_engineering_works
https://www.bbc.co.uk/reception/
Then if everything looks fine, try disconnecting the main TV aerial from the back of your NowTV smart box and connect the aerial directly into the back of your television.
Then re scan the TV channels on your television inbuilt Freeview tuner to see if all the TV stations appear.
This will hopefully prove that the TV aerial and associated aerial wiring is not the cause.
Then re connect the TV aerial again to the rear of your NowTV box and go into the box menu settings and undertake a further re scan of the TV channels.
If no luck, then the only other thing i would try is go into the NowTV box menu under Advanced System Settings and Factory reset your box.
Once you factory reset the box you will have to setup the box again from scratch including a fresh TV channel retune.