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Rossi
Mentor

Landline

Just a quick question, I'm leaving BT on the 21st of next month (not renewing with them) and I'm going with NOW broadband - Do NOW take over everything from my previous provider? BT tried to say they'll be charging me for line rental, a new 24 month contract even though I won't have broadband with them. I noticed NOW has an option to pay a fee for the landline services' as well as the broadband. So why would BT try and charge me if I'm going to NOW?

1 Solution
gavs82008
Legend 5
Legend 5

@Rossi 

Ideally when you signed up with NOW you would have told them that you are with an existing provider and that NOW would deal with everything.

https://help.nowtv.com/article/how-do-i-switch-to-now-broadband

That being switch NOW can only handle everything when you are an existing BT, EE,  or any other non-cable provider.

If I were you, give the broadband team a call.

https://help.nowtv.com/get-in-touch/now-broadband-calls/switching-to-now-broadband-or-moving-home

NOW Broadband Members can call us 8am–8pm, 7 days a week.

03300 412518

 

 

FYI that I do not work for NOW, just a NOW customer trying to help

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4 Replies
gavs82008
Legend 5
Legend 5

@Rossi 

Ideally when you signed up with NOW you would have told them that you are with an existing provider and that NOW would deal with everything.

https://help.nowtv.com/article/how-do-i-switch-to-now-broadband

That being switch NOW can only handle everything when you are an existing BT, EE,  or any other non-cable provider.

If I were you, give the broadband team a call.

https://help.nowtv.com/get-in-touch/now-broadband-calls/switching-to-now-broadband-or-moving-home

NOW Broadband Members can call us 8am–8pm, 7 days a week.

03300 412518

 

 

FYI that I do not work for NOW, just a NOW customer trying to help
Rossi
Mentor

Thanks for the info, I think it's best that I ring and speak to them. When I go through the deals and to place order, it has no option to say I am changing from another provider. I'll ring them tomorrow, thanks for the reply!

Rossi
Mentor

Spoke to a foreign woman this morning, couldn't understand my postcode and said 'ok' and hung up...definitely won't be joining. What a joke, already seen posts about customer supporting being appalling..

Rossi
Mentor

Ooof, saved by someone who can actually talk and understand people, thanks to the chap who spoke to me this morning!