Landline

[Rossi]

Just a quick question, I'm leaving BT on the 21st of next month (not renewing with them) and I'm going with NOW broadband - Do NOW take over everything from my previous provider? BT tried to say they'll be charging me for line rental, a new 24 month contract even though I won't have broadband with them. I noticed NOW has an option to pay a fee for the landline services' as well as the broadband. So why would BT try and charge me if I'm going to NOW?

[gavs82008 · Accepted solution]

@Rossi 

Ideally when you signed up with NOW you would have told them that you are with an existing provider and that NOW would deal with everything.

https://help.nowtv.com/article/how-do-i-switch-to-now-broadband

That being switch NOW can only handle everything when you are an existing BT, EE,  or any other non-cable provider.

If I were you, give the broadband team a call.

https://help.nowtv.com/get-in-touch/now-broadband-calls/switching-to-now-broadband-or-moving-home

NOW Broadband Members can call us 8am–8pm, 7 days a week.

03300 412518

[Rossi]

Thanks for the info, I think it's best that I ring and speak to them. When I go through the deals and to place order, it has no option to say I am changing from another provider. I'll ring them tomorrow, thanks for the reply!

[Rossi]

Spoke to a foreign woman this morning, couldn't understand my postcode and said 'ok' and hung up...definitely won't be joining. What a joke, already seen posts about customer supporting being appalling..

[Rossi]

Ooof, saved by someone who can actually talk and understand people, thanks to the chap who spoke to me this morning!