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Anonymous User
Not applicable

Landline not working

Landline not working. Have attempted to deal with both NOW and BT regarding matter to no avail.  Struggling to speak to someone who can help with NOW. I have a broadband and calls contract. Broadband is OK.

BT say its a NOW  issue!

 

Help urgently.  No phone since last week. Thank you

10 REPLIES 10
gavs82008
Legend 5
Legend 5

@Anonymous User 

Who is your broadband with? BT or NOW?

FYI that I do not work for NOW, just a NOW customer trying to help
redchiz1
Champion 2

If your broadband and calls service is with NOW you can do little more than deal with them directly by calling 0800 759 1213.

Anonymous User
Not applicable

Hello, there is no option to speak to anyone about the landline.  Broadband is fine; its the telephone line for calls that is not working.  Thanks

Anonymous User
Not applicable

NOW - - BROADBAND AND CALLS

redchiz1
Champion 2

So all you can do is call the number I posted earlier. 

Anonymous User
Not applicable

What is the option to deal with someone regarding the telephone call line?  Thanks

Anonymous User
Not applicable

HI both are with NOW - Broadband and Telephone calls; broadband work but the phone line doesn't. Thanks @gavs82008 

redchiz1
Champion 2

Just choose option 3, broadband, they will deal with any telephone issues also. 

Anonymous User
Not applicable

I did; then i pressed 2; but because i am not home; it won't le tme go further.  Until when are they open?