Kick off

[Mommabear6]

I keep getting kicked off catchup..ive reset the box and its still doing it...any ideas peeps

[gavs82008 · Accepted solution]

@Mommabear6 

Is the box updated with the latest software?

As a last resort you could set it back to factory settings. This is often the best course of action to squash any bugs on the system

[Mommabear6]

Ive done a full reset and updated and its still doing it...after about 3/4 mins kicks me off and goes bk to nowtv home screen 

[gavs82008]

@Mommabear6 

Ok that sounds like a very odd issue to have, best to report to Now TV. 

Head onto live chat to see what Now TV staff can do for you 

https://help.nowtv.com/article/how-to-submit-a-complaint
Just make sure to click “chat online” within the green box

Or send an email to address in the below picture 

 

[Mommabear6]

Ive been told that the box is faulty and i need to buy a new one 😔

[gavs82008]

@Mommabear6 

If I were you I would purchase an Amazon Fire Stick. Much more reliable than any Now TV device. 

You will also give a much larger selection of apps avaliable. 

From what I hear Now TV is very good on Amazon Fire sticks.

[Mommabear6]

Unfortunately i can't as my tv does not have a usb slot only 2 hdmi slots

[gavs82008]

@Mommabear6 

Replace the faulty box with an Amazon Fire stick.

That way your using the same HDMI slot.

[RoyB]

@Mommabear6 

It goes in an HDMI slot anyway, not a USB one

[Enapace]

@Mommabear6

It is powered by USB but it includes a long usb cable and a AC power adapter so you can just power it from the wall that's what i have done with mine and it works fine don't regret at all picking up my firestick.