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Mentor

Kick off

I keep getting kicked off catchup..ive reset the box and its still doing it...any ideas peeps

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Legend 5
Legend 5

Re: Kick off

@Mommabear6 

Is the box updated with the latest software?

 

As a last resort you could set it back to factory settings. This is often the best course of action to squash any bugs on the system

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12 Replies
Legend 5
Legend 5

Re: Kick off

@Mommabear6 

Is the box updated with the latest software?

 

As a last resort you could set it back to factory settings. This is often the best course of action to squash any bugs on the system

View solution in original post

Mentor

Re: Kick off

Ive done a full reset and updated and its still doing it...after about 3/4 mins kicks me off and goes bk to nowtv home screen 

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Legend 5
Legend 5

Re: Kick off

@Mommabear6 

Ok that sounds like a very odd issue to have, best to report to Now TV. 

Head onto live chat to see what Now TV staff can do for you 

https://help.nowtv.com/article/how-to-submit-a-complaint
Just make sure to click “chat online” within the green box

 

Or send an email to address in the below picture 

D89D2EFA-9D17-4FD7-9894-188C1A537465.jpeg

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Mentor

Re: Kick off

Ive been told that the box is faulty and i need to buy a new one 😔
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Legend 5
Legend 5

Re: Kick off

@Mommabear6 

If I were you I would purchase an Amazon Fire Stick. Much more reliable than any Now TV device. 

 

You will also give a much larger selection of apps avaliable. 

 

From what I hear Now TV is very good on Amazon Fire sticks.

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Mentor

Re: Kick off

Unfortunately i can't as my tv does not have a usb slot only 2 hdmi slots
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Legend 5
Legend 5

Re: Kick off

@Mommabear6 

Replace the faulty box with an Amazon Fire stick.

That way your using the same HDMI slot.

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Legend 5
Legend 5

Re: Kick off

@Mommabear6 

 

It goes in an HDMI slot anyway, not a USB one


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Expert 2

Re: Kick off

@Mommabear6

 

It is powered by USB but it includes a long usb cable and a AC power adapter so you can just power it from the wall that's what i have done with mine and it works fine don't regret at all picking up my firestick.