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Anonymous User
Not applicable

Kick off

I keep getting kicked off catchup..ive reset the box and its still doing it...any ideas peeps

1 ACCEPTED SOLUTION
gavs82008
Legend 5
Legend 5

@Anonymous User 

Is the box updated with the latest software?

 

As a last resort you could set it back to factory settings. This is often the best course of action to squash any bugs on the system

FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

12 REPLIES 12
gavs82008
Legend 5
Legend 5

@Anonymous User 

Is the box updated with the latest software?

 

As a last resort you could set it back to factory settings. This is often the best course of action to squash any bugs on the system

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Ive done a full reset and updated and its still doing it...after about 3/4 mins kicks me off and goes bk to nowtv home screen 

gavs82008
Legend 5
Legend 5

@Anonymous User 

Ok that sounds like a very odd issue to have, best to report to Now TV. 

Head onto live chat to see what Now TV staff can do for you 

https://help.nowtv.com/article/how-to-submit-a-complaint
Just make sure to click “chat online” within the green box

 

Or send an email to address in the below picture 

D89D2EFA-9D17-4FD7-9894-188C1A537465.jpeg

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable
Ive been told that the box is faulty and i need to buy a new one 😔
gavs82008
Legend 5
Legend 5

@Anonymous User 

If I were you I would purchase an Amazon Fire Stick. Much more reliable than any Now TV device. 

 

You will also give a much larger selection of apps avaliable. 

 

From what I hear Now TV is very good on Amazon Fire sticks.

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable
Unfortunately i can't as my tv does not have a usb slot only 2 hdmi slots
gavs82008
Legend 5
Legend 5

@Anonymous User 

Replace the faulty box with an Amazon Fire stick.

That way your using the same HDMI slot.

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@Anonymous User 

 

It goes in an HDMI slot anyway, not a USB one

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable
Been out and bought a new Roku box today. Set it all up. Went into catch
up and its still kicking me off bk to the home screen. .i have no idea what
the problem is now