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Anonymous User
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Keep getting Home Screen Service Unavailable message??

Can't watch anything live. Keep getting a ' Home Screen is Temporarily not available please try again later ' message. Any ideas?

50 REPLIES 50
Anonymous User
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I am using a smart box yes 

Anonymous User
Not applicable

Hi. As others have suggested the time seems to be effecting it. Try changing the time zone in settings to Ireland as UK seems to be an hour behind. Hope that helps. If in doubt factory reset the box x

Anonymous User
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We have the same problem with being unable to watch live tv. Just trying a full system restart. Hopefully this will cure the problem

 

Anonymous User
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Factory reset seems to be the only thing that works! 

Anonymous User
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Sorry, I meant to put factory reset.

That seems to have cured the problem, for now!!

Anonymous User
Not applicable

How do you do a factory reset? 

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

To factory reset your device the easiest method if you can access the stick or box menu settings is :-

 

Settings > System > Advanced System Settings > Factory Reset and enter the four digit code on your television screen then click OK.

 

If you can't use the remote controller and the screen is locked on the NowTV Stick hold in the small reset button on the stick for about 20 seconds, if using a NowTV Smart Box underneath the bottom of the box hold in the reset button for about 30 seconds, if using the older white or black box there will be a small reset hole on the back of the box and with a small pin push and hold the pin in the reset hole for about 30 seconds.

 

Please note with a factory reset you will have to setup the NowTV device once again from scratch.

Anonymous User
Not applicable
Settings - System- Advance system setting - Factory reset

🙂
Anonymous User
Not applicable

Keep getting this message 

home screen not working can’t watch live tv !!!! 

Anonymous User
Not applicable

can watch  catch up and apps ok but nothing on live tv channels