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DDowling
First Poster

Re: Keep getting Home Screen Service Unavailable message??

How do you do a factory reset? 

ChrisR2
Occasional Poster

Re: Keep getting Home Screen Service Unavailable message??

Me too..any updates on this prob?

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ClaireD
First Poster

Re: Keep getting Home Screen Service Unavailable message??

We are getting this too, anyone know why?

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schnapps Legend 5
Legend 5

Re: Keep getting Home Screen Service Unavailable message??

Hi @DDowling 

 

To factory reset your device the easiest method if you can access the stick or box menu settings is :-

 

Settings > System > Advanced System Settings > Factory Reset and enter the four digit code on your television screen then click OK.

 

If you can't use the remote controller and the screen is locked on the NowTV Stick hold in the small reset button on the stick for about 20 seconds, if using a NowTV Smart Box underneath the bottom of the box hold in the reset button for about 30 seconds, if using the older white or black box there will be a small reset hole on the back of the box and with a small pin push and hold the pin in the reset hole for about 30 seconds.

 

Please note with a factory reset you will have to setup the NowTV device once again from scratch.

ChrisR2
Occasional Poster

Re: Keep getting Home Screen Service Unavailable message??

Crikey...that was hard work. Did a factory reset and it appears to have done the trick (for now!) thanks for the guide peeps. If it goes off again I'm going to bring out me tin cans and string, quill pen and inkpot and wheel out the old CRT set from under the stairs. Now where's me cocoa? 😛   

Beanie121
Contributor 1

Re: Keep getting Home Screen Service Unavailable message??

Settings - System- Advance system setting - Factory reset

🙂
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Highlighted
Jeff139
Occasional Poster

Re: Keep getting Home Screen Service Unavailable message??

Yes I,be now fixed it and it was so easy. This is what I did go to settings
then click on advanced system settings then factory settings and follow
instructions here you will have to use your
Tablet or phone, laptop and follow the instructions when done you need to
to a channel research and it should all be back to normal as in my case so
easy.......although it does sound draughting and I' m no techy.
Best of luck. Jeff
Jeff139
Occasional Poster

Re: Keep getting Home Screen Service Unavailable message??

Yes factory reset takes three minutes and so easy
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Jeff139
Occasional Poster

Re: Keep getting Home Screen Service Unavailable message??

Glad you also managed to do what I did let's hope it lasts
Jeff
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Lizg23
Occasional Poster

Re: Keep getting Home Screen Service Unavailable message??

I’ve had to do the factory reset 4 times over the last month because this keeps happening. Something tells me the box is on the way out. Hope NowTV will replace without charge 😡

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