10-08-2019 19:30
Can't watch anything live. Keep getting a ' Home Screen is Temporarily not available please try again later ' message. Any ideas?
10-08-2019 19:35 - edited 10-08-2019 19:40
Hi @Anonymous User
What playback devices are you using ?
Is it only effecting the nowtv live channels and not the live channels on the BBC iPlayer & ITV Hub App ?
If so, is BT your ISP and are you using a BT Router ?
Or are you using a NowTV smart box and the over the air Freeview channels are not working ?
10-08-2019 19:41
Hi. Catch up services, Netflix ect all fine but if I try and watch anything live from the TV guide it freezes and re-boots and I get the same error message. Router is now TV as is the service provider
10-08-2019 19:45
I can watch live via the ITV hub, ect ect
10-08-2019 19:48
Hi @Anonymous User
I am assuming you are using the NowTV box with the blue NowTV logo on the top casing with a TV aerial plugged into the back of the box ?
Have you tried a rescan of the Freeview channels by going into the box menu settings ?
If so and it's still happening, then try steps 1 & 6 on this linked trouble shooting guide.
Should you need to go to step 6 update the software even if your box is showing the same software version number.
https://help.nowtv.com/article/troubleshooting-now-tv-box-stick
10-08-2019 20:08
Factory reset worked! Thank you for your help
19-08-2019 13:06
Factory Reset worked for me too, a bit of a pain as had to add TV channels and set up Netflix again. So let's hope the error doesn't come back.
19-08-2019 17:44
19-08-2019 14:04
I have the same issue
22-08-2019 8:01
No live TV channels but above message all other services normal .have tried reset to no avail any suggestions?????