Issues with a payment

[Darren102]

Hi,

Now TV has suddenly stopped working. I checked and found a spam email saying my card details had expired (it doesn't run out until sept 2021). I have added a new card but I can no longer get the £20 offer that I was paying from September. Only price is £33.99. Can anything be done. Thank you

[gavs82008]

@Darren102 

For live chat have you tried this? 
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
Just make sure to click “chat online” within the green box 

There is also send an email to the address in the picture below 

 

[Darren102]

Thank you for the reply though I can't see a chat online or a green box. I have emailed them to explain the situation but fear they will say the offer has now expired. 

[gavs82008]

@Darren102 

Ah sorry bud, gave you the wrong link. The one I gave was for broadband! 

Try this one

https://help.nowtv.com/article/how-to-submit-a-complaint

[Darren102 · Accepted solution]

Thanks for the link pal