01-01-2021 21:17
Hi,
Now TV has suddenly stopped working. I checked and found a spam email saying my card details had expired (it doesn't run out until sept 2021). I have added a new card but I can no longer get the £20 offer that I was paying from September. Only price is £33.99. Can anything be done. Thank you
Solved! Go to Solution.
02-01-2021 8:52
Thanks for the link pal
01-01-2021 22:33
@Anonymous User
For live chat have you tried this?
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
Just make sure to click “chat online” within the green box
There is also send an email to the address in the picture below
01-01-2021 22:54
Thank you for the reply though I can't see a chat online or a green box. I have emailed them to explain the situation but fear they will say the offer has now expired.
01-01-2021 23:22
@Anonymous User
Ah sorry bud, gave you the wrong link. The one I gave was for broadband!
Try this one
https://help.nowtv.com/article/how-to-submit-a-complaint
02-01-2021 8:52
Thanks for the link pal