29-05-2021 22:39
Hi
I'm wondering if anyone can help me. I signed up to Now Broadband just today and paid the installation fee of £60 upfront. Installation is booked for 15th June. However, I have just realised that my contract with my current Broadband provider (Talk Talk) isn't due to end until July 2022). I didn't realise as I have been under a lot of stress taking care of a sick family member the last few months. The initial deal with Talk Talk had ended, not the actual contract. I can't believe I've made such a stupid mistake 😔 As it was literally just today I paid the installation fee, does anyone know if it's possible to have it refunded?
Thanks very much,
Anne
29-05-2021 22:44
@Anonymous User
Your best option is to call the broadband team in the morning.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
How to submit your complaint:
29-05-2021 22:54