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Anonymous User
Not applicable

Internet

My internet is down?? Colwynbay

 

14 REPLIES 14
schnapps
Legend 5
Legend 5

Sounds like a major outage in your Regional Area, where my NowTV internet service in South Wales is running fine.

 

You will need to get in touch with the NowTV Broadband Team or NowTV live chat, where this Forum is mainly used by customers.

 

To reach NowTV open the link below and pick a Broadband & Telephone subject and if you are signed in with your Broadband details a telephone number should appear somewhere on screen when you get to final stage or alternatively click the green drop down arrow below How to get in Touch again at the final step of the process to see the Live Chat Button.

 

https://help.nowtv.com/get-in-touch/ 

Anonymous User
Not applicable

Tried using the chat it's not working. The phone line directs people to the forum. Going in circles. 

RoyB
Legend

 

All:-


https://downdetector.co.uk/status/now-tv/map/

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable

Can't believe how difficult it's been to find out they are having a problem. Just going round and round in circles on the website and the chat isn't working. Took a lot of digging to find a number to call which then had a message saying there was a problem but no details. Just absolutely terrible service when all they have to do it is put some details on the website saying there is a problem and where the problem is effecting. 

 

Anonymous User
Not applicable

Internet down in Holyhead