Internet crashing and poor download speed while streaming channels

[Anonymous User]

Hi

My Broadband with Now has been fine until a week ago when the Tv started buffering while I am watching Amazon Prime and Netflix etc. 

Yesterday it switched off completely. I ran a check and it said Status connected, Wireless signal strength excellent, Download speed Poor, Error code 018.

I tried rebooting it, switching it off, switching off router, but nothing helped so no TV for me last night. That was the second night running.

Yesterday morning I was working from home and I lost internet connection completely. It said server error. I messaged the rest of my team and another colleague who is with NOW Broadband had also lost connection. 

Has anyone got any ideas please?

[Anonymous User]

This has been happening to us too.

Can't watch anything without it buffering (but haven't had any error messages) and the internet completely drops at least 5 times a day. 

I've sent several 'notes' to NowTV and no one has contacted me. I find it utterly ridiculous that you can't speak to anyone and they just ignore messages. Fuming! 

[Anonymous User]

Thank you for your reply. 🙂

Oh heck it's not good is it! I now can't get a wifi signal upstairs either. Do you just give up trying to stream or have you found a way around it? 

I realise there are alot of us working from home but you would think they would boost everyone's strength temporarily. 

I too have contacted them but had no response. 😞

[Anonymous User]

Seems like this is happening to more and more of us, I tend to watch programs I want to see on my pc sometimes it's a live program or a catchup one makes no difference, while hubby is on the main tv, my programs of late buffer, freeze or even time out completely, I have uninstalled the player and re-installed it but after about only half hour it starts again, today hubby wanted to watch a catchup program on the main tv but just kept getting the message that there was a problem with error code 100, no idea what this is as I can't find a listing for it anywhere, and it sounds like it's not going to be worth contacting them about it, as far as I can tell the only difference between yourselves and us it that we don't have the NowTv broadband we have it with another supplier.

[Anonymous User]

It really is terrible. And it seems we're not the only ones suffering.

I just want to speak to someone about a box upgrade, but apparently NOW is just run by robots! 

We've messed about with settings,  which helps for about 30 minutes, then it all goes to pot again. 

Rubbish!