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Anonymous User
Not applicable
‎11-07-2016 19:32

ITV Hub

New to Now tv. How can I  catch up on more than the last episode of programmes on ITV Hub, it only appears to have the last episode available.

0
3 Replies
Andy
Legend 5
Legend 5
‎11-07-2016 19:36

@Anonymous User

 

Welcome to the forum.

 

You'll only see the latest episode of a show on the ITV Hub app on your box. To see more episodes you need to start playing the current episode, wait until the ads have finished and the programe itself starts, then press the pause button on the remote. You will then be able to select the option to view all episodes to get to the rest of the episodes that are available.

 

It's annoying, but that's the way the app has been designed I'm afraid!

NOW are looking for users to join their Customer Feedback Group and help improve the service. If you're interested read more here and sign up.

DarylM
Legend 5
Legend 5
‎11-07-2016 19:37

@Anonymous User  Start playing an episode of the show you want to see.  After the openings ads finish and the programme starts, press pause.  You will then get the option to 'View all episodes'.  That will then take you to earlier episodes.

 

It is awkward and badly designed by ITV, I'm afraid.


If this has solved your issue please mark this as an accepted solution.

Those little green stars by my name mean that I'm a Community Contributor - not Now TV staff. I just try to help out if I can.

commanda6
Legend 5
Legend 5
‎11-07-2016 19:38

@Anonymous User wrote:

New to Now tv. How can I  catch up on more than the last episode of programmes on ITV Hub, it only appears to have the last episode available.

Hi @Anonymous User

 

You can indeed, but it's difficult to access all the episodes of a particular program that are available because of the way ITV have set up the interface in the app. Unfortunately the only way you can select a specific episode is to follow the advice below

 

Play the latest episode of the programme you want to watch. Watch the annoying adverts Smiley Sad after this, the episode will play if you press one of the arrow keys on the remote the playback controls should come up on this interface. There should be an option for more episodes select this and choose the episode you wish to play. 

 

Unfortunately only ITV can change the ridiculous interface. It's not down to NowTV. If it was down to NowTV, we would have a far better interface that's the sure

 

EDIT

@DarylM and @Andy have beat me to see their posts above Smiley Happy

 

 

I do not work for Now . I am simply a Now customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.