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Anonymous User
Not applicable

IP using proxy or vpn

Hello!!

I have been trying to watch a series on netflix for two days and it gives me the error that Im using an unblocker/proxy or vpn.
I have contacted netflix and they said that my IP is associated to a proxy or vpn and that I have to contact my broadband provider.

Unfortunately NOW is close right now and I can’t contact them. Anything on my hand that could help resolve this issue?

Thank you!

1 REPLY 1
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

See if this link website tool confirms your IP address is in the UK or outside the UK or unknown.

 

https://www.whatismyip.com 

 

If it shows an IP address outside the UK or unknown, then perhaps try holding in the reset button on the back of the NOW Hub Router for around 15 seconds or try unplugging the power to the NOW Router for about 30 minutes to automatically acquire a new IP address.

 

The NOW Broadband telephone helpline number should be open at 8am tomorrow morning and closes at 8pm.