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Legend 5
Legend 5

Re: How can I ring now TV

@Groscoe 

 

What device are you trying to watch on?


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Advocate

Re: How can I ring now TV

An Xbox one 

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Legend 5
Legend 5

Re: How can I ring now TV

@Groscoe 

 

Taking part in the Xbox One Update Preview?

The NOW TV app might not work if you’re participating in the Xbox One Update Preview.

You can still watch NOW TV on loads of other devices though – go to Manage devices to control what devices you use to watch NOW TV.


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Advocate

Re: How can I ring now TV

What do you mean by the Xbox preview is there anyway I can sort this out to play the videos on the Xbox? 

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Legend 5
Legend 5

Re: How can I ring now TV

@Groscoe 

 

I have no idea what it is, as I do not have this device. But what I quoted was the sum total of NowTV Help for why your box might not work.

 

To go further, I think you need to get in touch with Live Chat:-

 

Get in Touch (all the options, and the best place to start):-

 

https://help.nowtv.com/gb/get-in-touch/

 

On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.

 

 Live Chat and Send Us a Message:-

 

https://help.nowtv.com/contact-us/managing-my-devices

 

On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.

If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.

 

<If you can’t access Live Chat and nothing happens, try a different browser from your usual one (Internet Explorer, Edge, Chrome, Firefox, Safari) on which you haven’t disabled pop ups, third party cookies or indeed any cookies, haven’t set an Ad Blocker, and haven’t set Noscript on, or JavaScript off, as any or all of these things may prevent the Live Chat window appearing>


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(As long as you started the thread, and haven’t already accepted an answer)
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Advocate

Re: How can I ring now TV

ok thanks for your help 😊

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How can I close my account

Please help me !     I need to close my account.   Can you help me

 

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Legend 5
Legend 5

Re: How can I close my account

@Juneandkeith1 

 

⬆️ Two posts


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Advocate

Re: How can I ring now TV

Can someone offer the email address where I can put in writing my issue seeing as the live chat never works and the BOT is as useful as a chocolate teapot,

thanks in advance 

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Legend 5
Legend 5

Re: How can I ring now TV

@Allen 

Use this link to get to live chat where you don’t deal with the “bot”

https://help.nowtv.com/article/how-to-submit-a-complaint
Make sure you click “chat online” within the green box 

 

Alternatively the email address is in the picture below 

26EDB172-A625-47B0-8ACA-8DEC6724B635.jpeg

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