27-10-2020 20:26
My now tv is showing pop ups its so annoying how do I remove them
27-10-2020 20:48
Its the now tv stick and its say energy efficient then series 6 and hdmi4 qns all other ones all in a row
27-10-2020 20:50
@Anonymous User
So at what point are you getting these pop ups?
Is the software for the stick up to date?
27-10-2020 20:58
They are there constantly along the bottom then move to the side, and I think so yes.
27-10-2020 21:49
@Anonymous User
As a guess you could try putting the stick back to factory settings. Pop ups should not be happening on any Now TV device
27-10-2020 22:02
@Anonymous User
Hi Steph,
This is very odd.
Would you be able to take a photo and upload it here so we can take a look?
You should see a box that says "Drag and drop here or browse files to attach" when you reply to this message, you can use this to upload a photo.
Thanks
Simon
28-10-2020 1:02 - edited 28-10-2020 1:12
@Anonymous User do you by any chance have a brand new TV or a TV that you've changed the settings on. This sounds like a TV in 'store mode' showing the specifics of the TV model when on display in a shop!
I'll even hazard a guess that you have a Samsung TV.
28-10-2020 10:30 - edited 28-10-2020 10:31
@Anonymous User @Saint1976
Try unplugging the Stick from the TV. If @Saint1976 is right, and I’m pretty sure that he is, these ‘popups’ will continue.
Look for ‘Store Mode’ or ‘Demo Mode’ in the Samsung TV Menu settings, and change it to ‘Customer Mode’ or ‘User Mode’, or whatever the name for this is these days.
28-10-2020 10:42
@RoyB most likely they won't continue if you unplug the stick.
Ads are configured to run only when an HDMI connection is in use. If you unplug/switch off a connected device then Eco mode should kick in and power down the TV (normally after 2 minutes) in line with EU energy regulations.