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Anonymous User
Not applicable

Help! Stick won’t work, no human contact to sort it

I am now losing my patience, I have gone round and round in circles on the get in touch! I need to speak to a human being but I cannot find a number that will help me with my now tv stick issue or a live chat that is apparently here somewhere! 
so the actual issue for about a month or so my now tv stick has been broken, I’ve had it a while to start off with so all set up right etc. Then suddenly it would only load on the tv as the beginning now tv blue screen then just turn off, this just kept happening and then the white light on the stick just constantly flashed. I have tried every single suggestion on the help pages I could find and all that happened is I managed to restart the stick but then it doesn’t load so I couldn’t pair the remote etc. Frustrating to be honest. Then the other day the stick just stopped working altogether doesn’t even turn on 😠 

so where do I go from here? What do I do? How to I reach a human being? 
please help me! 

1 ACCEPTED SOLUTION
gavs82008
Legend 5
Legend 5

@Anonymous User 

This link will take you to live chat. Just make sure to click “chat online” within the green box 

https://help.nowtv.com/article/how-to-submit-a-complaint

 

Alternatively you can send an email to the address in the picture below

C201B5CB-6EE5-43C7-938B-3506A918B6B7.jpeg

Have you tried a hard factory reset? 
https://help.nowtv.com/article/hard-factory-reset-now-tv-box-stick

 

FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

1 REPLY 1
gavs82008
Legend 5
Legend 5

@Anonymous User 

This link will take you to live chat. Just make sure to click “chat online” within the green box 

https://help.nowtv.com/article/how-to-submit-a-complaint

 

Alternatively you can send an email to the address in the picture below

C201B5CB-6EE5-43C7-938B-3506A918B6B7.jpeg

Have you tried a hard factory reset? 
https://help.nowtv.com/article/hard-factory-reset-now-tv-box-stick

 

FYI that I do not work for NOW, just a NOW customer trying to help