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Newbie

Going live

I have received a new box and was meant to go live a couple of days ago but haven't and have had no email or any contact from now

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Legend 5
Legend 5

Re: Going live

Hi @Lee322 

 

If your NowTV Hub 2 Router is installed and powered up and there is not three solid green lights showing on the front of the Router then give the NowTV Broadband Team a call in the morning.

 

Use this link below, where there is a telephone number to call for NowTV Broadband customers.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

 

Whilst waiting to get back in touch with NowTV, go to My Account > Manage Account > My Broadband & Calls and under Orders & Appointments and Messages whilst logged in on here see if there is any update information from NowTV about your live activation date progress.