Force log out

[Jo]

How can i force someone to have to put in the password? Someone is using my account to watch now tv and I can’t watch it as I don’t have boost. I changed my password but need to force them out

[gavs82008]

@Jo 

Have a nosy at this link.

https://help.nowtv.com/article/change-password

Pay particular attention to this.

How do I secure my account so that it can only be accessed with my new password?

You can force a logout from any devices you're signed in to. This means that next time anyone tries to use one of these devices, they'll need to sign in again. To force a logout, reset your password and when you get to the Manage permissions page, select NOW and click Remove.

Now just sign back in on each device with your new password.

[RoyB]

@Jo @gavs82008 

But it doesn’t work - see

https://community.nowtv.com/t5/Account-Billing/How-to-remove-a-device/m-p/571781/highlight/true#M175...

You posted early in that thread, @gavs82008 , but maybe didn’t track it to its bitter end 😢

@Jo, you may find that the people on Live Chat can action this for you, as the self-help feature doesn’t work.

[RoyB]

@Jo 

I’ve just answered a very similar question here:-

https://community.nowtv.com/t5/Off-Topic-Chat/Blocking-a-device/m-p/573502#

Have a read of the later postings in this thread.