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Anonymous User
Not applicable

Force log out

How can i force someone to have to put in the password? Someone is using my account to watch now tv and I can’t watch it as I don’t have boost. I changed my password but need to force them out

3 REPLIES 3
gavs82008
Legend 5
Legend 5

@Anonymous User 

Have a nosy at this link.

https://help.nowtv.com/article/change-password

Pay particular attention to this.

 

You can force a logout from any devices you're signed in to. This means that next time anyone tries to use one of these devices, they'll need to sign in again. To force a logout, reset your password and when you get to the Manage permissions page, select NOW and click Remove.

Now just sign back in on each device with your new password.

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@Anonymous User @gavs82008 

 

But it doesn’t work - see

https://community.nowtv.com/t5/Account-Billing/How-to-remove-a-device/m-p/571781/highlight/true#M17513

 

You posted early in that thread, @gavs82008 , but maybe didn’t track it to its bitter end 😢


@Anonymous User, you may find that the people on Live Chat can action this for you, as the self-help feature doesn’t work.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
RoyB
Legend

@Anonymous User 

 

I’ve just answered a very similar question here:-

 

https://community.nowtv.com/t5/Off-Topic-Chat/Blocking-a-device/m-p/573502#

 

Have a read of the later postings in this thread.

 

 

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.