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SarahJ39
Advocate

Fault.

My now tv dongle wont let me watch shows or movies, just keeps taking me to the apps page. Been doing it for a while now can anyone tell me how to fix it please?

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3 Replies
schnapps
Legend 5
Legend 5

Re: Fault.

Hi @SarahJ39 

 

See if anything in this linked trouble shooting guide below helps.

 

Try steps 6 and 1 first before moving onto step 2 factory reset.

 

https://help.nowtv.com/article/troubleshooting-now-tv-box-stick 

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SarahJ39
Advocate

Re: Fault.

@schnapps thank you I will give it a go! 🙂

schnapps
Legend 5
Legend 5

Re: Fault.

Hi @SarahJ39 

 

No guarantee it will work but worth trying.

 

When following step 6 up date the software even if it shows you are on the same version number.

 

Hope you can get it fixed.

 

Otherwise send NowTV an email using this email address in the screen shot below.

 

youdoodle-2020-05-11T14-12-50Z.jpg

 

 

 

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