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Mcdsmurf
Advocate

Fault

My remote is not responding at all, I can see the home screen and have changed to new batteries, the green light is flashing beside the battery compartment but just nothing is responding in the remote, any ideas how to fix this please?

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3 Replies
schnapps
Legend 5
Legend 5

Re: Fault

Hi @Mcdsmurf 

 

See if anything on this linked article helps (follow the instructions fully).

 

https://help.nowtv.com/article/remote-control-troubleshooting 

 

Otherwise try a full factory reset on your NowTV Stick (assuming you are using a NowTV Stick) by holding in the reset button on the Stick for about 15 seconds.

Mcdsmurf
Advocate

Re: Fault

Thanks for the information, but unfortunately it did not work

schnapps
Legend 5
Legend 5

Re: Fault

Hi @Mcdsmurf 

 

Usually the trouble shooting help article or a full factory reset will fix most NowTV smart remote problems.

 

You may have a faulty remote or the wifi between the remote and stick is not great.

 

Have you another television to test the Stick and remote on ?

 

If you are still not having any joy, then see if NowTV live chat can assist you further (use the green chat online button from this link page below to get in touch with NowTV).

 

https://help.nowtv.com/article/how-to-submit-a-complaint 

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