It probably does, for them. IIRC, the bounce from that address says I’m not authorised to use it, which means that there are people who are, probably whitelisted.
This is the auto responder I get:
Thanks for getting in touch. However, this address is no longer monitored, so your message didn’t reach us.
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OK, not sure why, I just went through the clicks and got onto chat pretty much straight away? If they can't resolve within 8 weeks then you can go to the ADR at Cisas, but they will expect to have evidence of that process.
It is the complaint form that does not work. Live chat works but the staff on it are no help. They don't read what you type and give incorrect information repeatedly. They have little to no tech knowledge, just what the script gives them.
Ofcom has said that it falls under Cisas's remit but I will either require a deadlock letter or have to wait 8 weeks. Ofcom will pursue nowtv if they get enough complaints of a similar nature.