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RoyB
Legend 5
Legend 5

Re: Does anyone know a way to make a complain to Nowtv that actually works?

@BNO 

 

It probably does, for them. IIRC, the bounce from that address says I’m not authorised to use it, which means that there are people who are, probably whitelisted.


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BNO
Scholar

Re: Does anyone know a way to make a complain to Nowtv that actually works?

This is the auto responder I get:

 

Hi,

Thanks for getting in touch. However, this address is no longer monitored, so your message didn’t reach us.

Got a question about your NOW service? Browse our Help site or check out the NOW Community for answers.

Still need to speak to us? Just select Get in Touch on the Help article closest to your query and start a Live Chat with one of our expert advisors.

Bye for now,

The NOW Team

redchiz1
Scholar 2

Re: Does anyone know a way to make a complain to Nowtv that actually works?

Does this link work from here?

 

https://help.nowtv.com/article/codes-of-practice

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BNO
Scholar

Re: Does anyone know a way to make a complain to Nowtv that actually works?

Works until you actually try to send it and you get an 'unknown error' message. Does this on the multiple browsers I have tried to do it with.

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redchiz1
Scholar 2

Re: Does anyone know a way to make a complain to Nowtv that actually works?

OK, not sure why, I just went through the clicks and got onto chat pretty much straight away? If they can't resolve within 8 weeks then you can go to the ADR at Cisas, but they will expect to have evidence of that process.

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BNO
Scholar

Re: Does anyone know a way to make a complain to Nowtv that actually works?

It is the complaint form that does not work. Live chat works but the staff on it are no help. They don't read what you type and give incorrect information repeatedly. They have little to no tech knowledge, just what the script gives them.

 

 

BNO
Scholar

Re: Does anyone know a way to make a complain to Nowtv that actually works?

I do have the transcripts of my live chats where they repeatedly give the wrong info so that won't be an issue when it comes to Cisas. The 5 more weeks to wait though.

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redchiz1
Scholar 2

Re: Does anyone know a way to make a complain to Nowtv that actually works?

So make sure you say formally that you are complaining and want it recorded as such. Beyond that is just a matter of perseverance. 

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redchiz1
Scholar 2

Re: Does anyone know a way to make a complain to Nowtv that actually works?

We cross posted. And that's fine. Whether Cisas deal with issues of picture quality is another matter, have you checked? 

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BNO
Scholar

Re: Does anyone know a way to make a complain to Nowtv that actually works?

Ofcom has said that it falls under Cisas's remit but I will either require a deadlock letter or have to wait 8 weeks. Ofcom will pursue nowtv if they get enough complaints of a similar nature.

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