Devices no longer supported?

[Anonymous User]

The NOW TV system is now telling me that devices I'm using are no longer supported.  How could this happen without notification?  What am I supposed to do - have been using these devices for a few years quite adequately and now all of sudden they have stopped working.

Ridiculous

[gavs82008]

@Anonymous User 

Have you tried other browsers for Live chat? As I understand it is picky with certain browsers.

If you still can't get to Live chat try filling this form out. 

https://help.nowtv.com/complaints/tv

As for Live chat, you could try this link

https://help.nowtv.com/article/how-to-submit-a-complaint

[Anonymous User]

@Anonymous User: you weren't wrong - Edge (wash my mouth out) managed to initiate chat.  Now if only replies could be tied to the message they are responding to...

[ukbobboy]

@Anonymous User 

Hi Martin

Try emailing Now TV at the following address:

UK Bob

[Anonymous User]

After I posted that, I followed some link to making a complaint (via web message), so have done that, and will wait for a response first.  Then I'll try the link you gave.  Interestingly, the email that got sent to tell me you responded stripped the actual address out.

[Anonymous User]

(I guess because it was a jpeg)

[gavs82008]

@Anonymous User 

Hopefully you get it sorted! 😀

[ukbobboy]

@Anonymous User  @gavs82008 

Martin

You should be able to download and save/keep your text chat you've had with Now TV's Help.

I know this because that's what I do when I have any interaction with them.

UK Bob

[Anonymous User]

Well, I got an email with a code which let me order a free Smart Stick - which arrived today.  But it appears I cannot use it, even to access ‘free’ apps like the BBC iPlayer, without first paying for a Pass of some sort.  I have emailed customer support to ask if this is correct.  If so, the whole exercise was a waste of Now-TV's money and my time.

[Anonymous User]

I have 2 white boxes and like everyone White boxes come up unsupported l pay monthly for an entertainment pass have complained they shut it down saying it was case closed. 

[Anonymous User]

Its disgusting behaviour but I fear there is little we can do other than to make as many people as possible aware of the company’s actions.