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Mariakn
Advocate

‎22-10-2022 12:14

Delivery

Salve, stavo aspettando una consegna il 21.10 per il mio hub, la consegna è stata posticipata ad oggi ma il fattorino non ha consegnato il pacco e ora potrò recarmi all'ufficio postale lunedì 24.10 non sono sicuro dell'ora in cui il PO riceverà il mio pacco. Lo stesso giorno deve venire l'ingegnere, cosa devo fare?

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3 REPLIES 3
RoyB
Legend

‎22-10-2022 12:50

@Mariakn 

In English please, assuming we are talking about the UK delivery of a UK service?

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
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Mariakn
Advocate

‎22-10-2022 13:58

In response to RoyB's comment

Hi, I was waiting for a delivery on 21.10 for my hub, the delivery has been postponed to today but the delivery man has not delivered the package and now I can go to the post office on Monday 24.10 I'm not sure when the PO will receive the my package. The engineer has to come the same day, what should I do?

 

Sorry my phone bad as automatically translated on another language 🙂

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gavs82008
Legend 5
Legend 5

‎22-10-2022 18:08

In response to Mariakn's comment

@Mariakn 

You can call the broadband team. However they will be reliant on OpenReach for reorganising the installation.

https://help.nowtv.com/get-in-touch/now-broadband-calls/installation-and-setup

NOW Broadband Members can call us 8am–8pm, 7 days a week.

03300 412472
FYI that I do not work for NOW, just a NOW customer trying to help
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