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Jez23
Advocate

Re: Delete device

I've sussed it thanks, logged out and back in again and everything is ideal. thank you

Classy
Advocate

Re: Delete device

Hi sorry to be a pain but this system just goes in dead ends now. I have just the simple NOWTV APP that I watch on nights as a supervising careworker. ON LOOKER . and watch now tv on my ipad. On holidays I may use the nowtv on my laptop. And have not used laptop since holiday in April.(off work ) Not real holiday.  And yesterday hubby descided to watch football on Daytime tv I paid and he watched.  HENCE MY ISSUE/COMPLAINT I was denied as I was using two many devices. My account showed 4 2 laptops devices used in April ?? 1 ipad ( the only regular device and a TV. 

SO it locked my regular ipad .out would not let me delete a device and according to the inside details when I use a new device my older device not being used would subcontainiously delete itself . ?????  Can't complain it locks me out. Can not make a new thread talk it does not give me the option. SO they up the price and remove the services.

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RoyB
Legend 5
Legend 5

Re: Delete device

@Classy 

 

The simultaneous devices arrangement (was 2, is now down to 1, unless you buy a Boost for £5/mo and get 3) is not related to what is on your device list.

 

If your husband wants to watch something while you watch something else, ask him to pony up for the Boost - that’s only fair.


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Classy
Advocate

Re: Delete device

May be I was speeking in dificulty due to anoyance. I have been with NOWTV since 2013. I only ever normaly use my Ipad to watch my now tv.   But occasionally if the ipad needs updating or I have left it at work. I may login on my macbook over the years. But very very rarely.  In April this year my hubby tried to watch football on our new tv live I paid for the live footy . but the new green nowtv app was not allowing this on the tv. .  So hence he used my laptop macbook.

 

issues about watching screening where all nowtv. I can watch and pay for 1 live footbal and watch something else on another device always have been able to.   i PAY FOR MONTHLY  sub and then paid seperate for footy live  match.   2 different payments two different payments should allow 2 different programs.   But Now tv flagged up  I was using two may devices. Never ever has NOWTV app said I can only use 1 device. 

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gavs82008
Legend 5
Legend 5

Re: Delete device

@Classy 

That’s because until the 19th July you were always allowed 2 streams at once. Which has been advertised on the help centre. And until the changes there was a banner within your account.
https://help.nowtv.com/article/we-are-making-some-changes

 

Since then unless you had Boost you are restricted to 1 stream. 
It’s clearly a way to increase the use of Boost. Which provides 3 streams at once. 

Whilst I do not agree with reducing the number of streams it has angered a fair number of customers and rightly so. However it never affected me as I had Boost since it was introduced.

 

 


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
Karen341
Mentor

Re: Delete device

Iv just gone onto chat and they have removed a device from my account for me i went onto live chat and just asked to remove a decice and it only took them a couple of seconds to do