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Rhian123
Mentor

Delete device

Some please help 

I have 6 devices on my account and we don’t use them anymore. I have previously added and removed devices with no problem but I can’t seem to do it now. I have tried ...help

 

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schnapps
Legend 5
Legend 5

Re: Delete device

Hi @Rhian123 

 

The Manage Devices on your account has changed recently, where there is no option to remove devices manually by clicking on the bin icon.

 

Have a read of this :- 

 

You can have up to devices stored on your account and watch on device at a time (3 if you have NOW Boost).

If you're a BT customer, you can watch on 2 devices at once as long as one is a BT TV Box and you start streaming in the correct order. For more details, see the Streaming and devices section here. If you have Boost, you can watch on 3 devices at a time.

Once you’ve added devices up to your maximum of 6, when you start watching on a new device the one with the oldest Last used date and no downloads on it will automatically be removed to make space for it. Devices with downloads on them will be the last to be removed.

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schnapps
Legend 5
Legend 5

Re: Delete device

Hi @Rhian123 

 

The Manage Devices on your account has changed recently, where there is no option to remove devices manually by clicking on the bin icon.

 

Have a read of this :- 

 

You can have up to devices stored on your account and watch on device at a time (3 if you have NOW Boost).

If you're a BT customer, you can watch on 2 devices at once as long as one is a BT TV Box and you start streaming in the correct order. For more details, see the Streaming and devices section here. If you have Boost, you can watch on 3 devices at a time.

Once you’ve added devices up to your maximum of 6, when you start watching on a new device the one with the oldest Last used date and no downloads on it will automatically be removed to make space for it. Devices with downloads on them will be the last to be removed.

View solution in original post

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Rhian123
Mentor

Re: Delete device

Ahhh so only one person at one time can now watch? That’s annoying really

schnapps
Legend 5
Legend 5

Re: Delete device

Hi @Rhian123 

 

Yeah one stream at a time (unless you are a BT TV Customer who are granted two streams) or Boost Membership gets you three streams plus other benefits.

 

This seems to be the biggest complaint by customers since NOW have made recent changes to their service plus adverts for non Boost Member's. 

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Rhian123
Mentor

Re: Delete device

It’s a bit naughty really, I will cancel my subscription I think, it’s costing to much to just have 1 person to stream and an additional amount for the boost, ridiculous.

thanks for your help 

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English1977
Advocate

Re: Delete device

Do you know when this changed as i used to be able to stream on two devices at once?

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gavs82008
Legend 5
Legend 5

Re: Delete device

@English1977 

It was scheduled to be 15th July, but didn’t take place until 19th. Nonetheless here is the link to explain all the changes.

https://help.nowtv.com/article/we-are-making-some-changes


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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commanda6
Legend 5
Legend 5

Re: Delete device


@English1977 wrote:

Do you know when this changed as i used to be able to stream on two devices at once?



Hi @English1977 

The changes you are referring to took effect as of 19th of July 2021, although the changes were originally supposed to take effect as of 15 July 2021. I do think the limit of one active stream at once is a bit harsh, but the information below might be of some help and explain what exactly is going on. This

 

Unless you have boost you can only stream on one device at once. Now boost would allow you to stream on up to 3 devices at once. 

https://help.nowtv.com/article/we-are-making-some-changes


https://help.nowtv.com/article/what-is-now-boost

 


Keep in mind that if you do sign up for boost. It can take up to 4 hours for the account changes to take effect unless you sign out the now app and sign back in again

I know much of this probably isn't you want to hear but at least you now know what's going on😀


I do not work for Now . I am simply a Now customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.
Jez23
Advocate

Re: Delete device

How long does it take for the Boost to work? I have just added this to my account yet can't have more that a single stream still. Help, very frustrating, I want to watch the cricket!!

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gavs82008
Legend 5
Legend 5

Re: Delete device

@Jez23 

When did you apply Boost and in what method?

 

https://help.nowtv.com/article/what-is-now-boost

 

If you've added Boost via our website, your account could take up to 4 hours to reflect the fact that you've added it. To get around this, you can trigger your account to update by signing out of the NOW app and signing back in again.

 

 


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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