I have been a Nowtv customer for a number of years. I have never needed to contact customer services until today.
Because my wife is being admitted to hospital on Monday to have cancer surgery I wanted her to have as comfortable a stay as was possible. My wife loves Now Tv but in error I removed her Ipad from the device account.On checking the status I realised that I would have to wait until June before re adding her.I contacted the chat agent and in honesty I didnt expect any joy.But the agent was fantastic.He wished my wife a sucessful operation and speedy recovery and reset my options in less than 2 minutes.I know this may not seem a lot to some but at this moment in time his act of kindness has really brought a ray of sunshine into what is for us a dark and frightening place.
So thank you ,thank you ,thank you.
