Compensation

[Anonymous User]

I received an email 2 weeks ago saying I was receiving compensation due to poor service and still havent beard anything back from this I was just wondering the time frame on when compensation is received I no longer have an account eith them so it cannot go on to my bill ect. Thank you. 

[schnapps · Accepted solution]

Hi @Anonymous User 

It mentions up to 30 days for a refund on this linked NowTV article.

https://help.nowtv.com/article/auto-compensation 

[schnapps]

Hi @Anonymous User 

If there is no sign of the compensation payment after 30 days, then get in touch with NowTV using the communication methods on this linked page below.

Hope you get it sorted.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1