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Anonymous User
Not applicable


I have been charged for membership passes i didn’t even know i had l, i need help !!!

1 Reply
Legend 5
Legend 5

Hi @Anonymous User 


Anybody else has access to your playback devices such has kids for example ?


If so, firstly i would go to My Account > Settings & Pins whilst logged in on here and add a Payment Pin to your account.


Then i would pop over to live chat where they deal with account related matters and ask them to cancel the pass or passes in question and also ask them for a refund.


To reach live chat open the link below and click on the small blue arrow directly underneath How to Get in Touch to reveal the green chat button to click on.