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Anonymous User
Not applicable

Charged

I have been charged for membership passes i didn’t even know i had l, i need help !!!

1 REPLY 1
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Anybody else has access to your playback devices such has kids for example ?

 

If so, firstly i would go to My Account > Settings & Pins whilst logged in on here and add a Payment Pin to your account.

 

Then i would pop over to live chat where they deal with account related matters and ask them to cancel the pass or passes in question and also ask them for a refund.

 

To reach live chat open the link below and click on the small blue arrow directly underneath How to Get in Touch to reveal the green chat button to click on.

 

https://help.nowtv.com/gb/get-in-touch/now-tv-passes/cancelling-or-renewing-now-tv-passes