23-04-2020 23:35
I was checking my banking app and I have been charged twice for this month, been a loyal customer, one payment was taken at 7am then 7.40am, hopefully it will get sorted soon it is in my holdings, any help or advice welcome
29-04-2020 8:24
@Anonymous User
There are a couple of things, another account could have been created using the same payment details.
You can confirm using this link.
https://help.nowtv.com/account-finder/
If there is only the 1 account, you can check to see recent payments by
https://help.nowtv.com/article/how-do-i-view-my-payment-history
You can also try filling this form out, but its not a guarantee.
https://account.nowtv.com/payments/query/incorrect-charge