Charged after cancelling

[Anonymous User]

I cancelled my membership at the end of April and was informed it would end the following day, 23/4, I had a payment taken in May? Why 

[gavs82008]

@Anonymous User 

Is this for TV memberships I assume?

What memberships did you have?

YUou have to keep in mind if you had boost this is entirely a separete membership which will need to be cancelled too

[RoyB]

@gavs82008 

IIUC, cancelling all your Boostable memberships autocancels the Boost, as here:-

https://help.nowtv.com/article/how-do-i-cancel-now#panelcollapse5

Will my NOW Boost renew automatically each month, like my membership?

That depends on what type of membership you’ve got.

As long as you’ve got an active monthly membership, your NOW Boost will renew automatically each month unless you cancel it. You can cancel at any time in exactly the same way as you’d cancel your membership, by going to NOW Membership.

If you’ve only got a Sports Day Membership on your account, your Boost will only run for one month, and won’t auto renew – so you don’t need to remember to cancel it.

If you cancel your last membership card, we’ll automatically cancel your Boost for you as well.

[EDIT]  The link I gave doesn’t quite go to where I picked it up from 😢