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SuzanneMc
Mentor

Cant update payment details

Been trying before xmas to update my details on my ipad, phone & laptop keep getting the same message card details not accepted try again shortly, looks like I am going to have to cancel all subscriptions and start again unless anyone knows how to overcome this problem?

1 Solution
gavs82008
Legend 5
Legend 5

@SuzanneMc 

Is it for TV or broadband?

FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

4 Replies
gavs82008
Legend 5
Legend 5

@SuzanneMc 

Is it for TV or broadband?

FYI that I do not work for NOW, just a NOW customer trying to help
SuzanneMc
Mentor

Its my tv subscription for movies, entertainment & sports channels.

gavs82008
Legend 5
Legend 5

@SuzanneMc 

Ok so you have 3 options

 

1. Live chat. Just make sure you click “chat online” within the green box 

https://help.nowtv.com/article/how-to-submit-a-complaint

2. Fill this form out and wait for a reply.

https://help.nowtv.com/complaints/tv

3. Send an email to the address in the picture below 

F48ED3F7-3035-462D-90BB-B0EB6AE211C0.jpeg

FYI that I do not work for NOW, just a NOW customer trying to help
SuzanneMc
Mentor

Will try all 3 lol.