18-11-2015 15:26
18-11-2015 15:52
@Anonymous User
Welcome to the forum.
Have a look at the following help page which explains what is happening
http://help.nowtv.com/article/Purple-screen-with-sound-NOW-TV-box
It's a case of messing around with the HDMI cable and TV until it works .... I find just changing the input on the TV to freeview and back again sorts it, but you might need to take the HDMI cable out of the box and TV then plug it back again, turn TV off and on again, power down the box and back up again etc. until you find the 'magic cure'!
18-11-2015 15:56
Which model of LG television do you have?
Which model of NOW TV Box do you have. The white one or the black one?
Are you only having problems viewing YouTube? Are the other 'apps' working okay?
Cheers