Hi. i need to cancel my account but I set up my account via the telly and my stick is broken. Help please. Thanks.
Follow the advice on the other thread that you have already started.
Even if your Stick is broken, to cancel your NOW Membership you need to do it online via the NOW online website.
If you have created multiple accounts then see if the Account finder link tool helps.
Also check any emails in your name for any correspondence from NOW to see what email addresses you may have used in the past.
If still going around in circles contact NOW live chat.