18-11-2019 13:44
reference number 06042140.
Dear sir/madam
Cancel my subscription now tv i am not using now tv .i was purchased over month before and next day i was return back. I was just open free trail account now tv .so you charge me £12 for not please cancel it and cancel my all detail from your system thank you
18-11-2019 13:49
Charge me for nothing £12 please cancel it.and cancel my subscription if i am not using now tv.thank you
19-11-2019 23:02
@Anonymous User
If you take a free trial and don’t cancel it, it turns into a paid monthly subscription, using the card details you gave to NowTV when you signed up for the account.
This is fully explained in the description you were given at the time.
But to stop it now, go to My Account/Passes & Vouchers, find the running Pass, and Cancel it.
Make sure you go through all four steps - don’t bail out early - and that afterwards the pass does indeed show as cancelled.