@gavs82008
Perhaps if somebody had replied to the earliest post from the obviously bewildered user, who perhaps doesn’t have English as his (her? but certainly not its) first language, the subsequent repetitions could have been avoided?
Perhaps if NowTV sent out email reminders just before free trials expire and charging starts, like Netflix do, this would have clarified matters for Khan11?
Though this might require that NowTV validate email addresses, like everybody else, by requiring an email to be responded to as part of signup, which NowTV apparently don’t do?
Perhaps if it was clearer to users how to get help, and easier - a proper telephone helpline, or at least a Live Chat that the Help system had a straightforward path to, instead of the convoluted hidey-hidey it is now, followed by the need to use an unconfigured browser more often than not, and if you did at last get through, didn’t time out on you at every pause for breath?
And a cancel procedure that didn’t have four steps, with one of them off the page, or at least counted you through them, made it clear whether you had cancelled or not, and even perhaps asked for confirmation if you seemed to be leaving the cancel process earlier?
And that if you did succeed in cancelling, in the case of a pass with multiple months to go, made it clear when the cancel was going to kick in at the next month end rather than the end of the multi months?
I think NowTV has to take the beam out of its eye before it starts taking the mote out of its users’ eyes.
Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
