14-10-2020 18:22
When I turn my nowTV stick on in my smart tv it loads up the app page with a list of all my apps, I can’t get off of this page by pressing any button on my remote- when I press
TV guide/home/kids/back it changes to the ‘NowTV’ logo and then reverts back to the list of apps.
I’ve tried removing the stick for 24hrs but again the same thing happens.
Regards
Laura Congerton
Solved! Go to Solution.
14-10-2020 18:56
I’ve got it all sorted now.
managed to do the reset and it’s all come back up ok.
thanks for your help
14-10-2020 18:34
@Anonymous User have you tried resetting your device?
https://help.nowtv.com/article/hard-factory-reset-now-tv-box-stick
14-10-2020 18:44
Can’t get onto settings to reset it..
but I’ve pressed the reset button on the device and it’s loaded the same.
is there a certain amount of time to hold
it to do a hard reset?
14-10-2020 18:55
@Anonymous User about 10-15 seconds. Live chat is on that link that Bobby put but it's hidden behind the little blue down arrow at the bottom of the page!
14-10-2020 18:56
I’ve got it all sorted now.
managed to do the reset and it’s all come back up ok.
thanks for your help
14-10-2020 18:36
@Anonymous User
Laura
Try Live Chat on the following URL:
https://help.nowtv.com/get-in-touch/technical-device-issues/problems-watching-now-tv
UK Bob
14-10-2020 18:45
Tried that but it’s just a robot that can’t answer specific questions and mine isn’t a FAQ so went round in circles 🙄
14-10-2020 18:52
@Anonymous User
Hey Laura
You took a wrong turn somewhere, you should have seen the following, which would get you into Live Chat:
UK Bob
14-10-2020 18:55
All sorted..
did a hard reset and set it all back up again,
thanks for your help