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Anonymous User
Not applicable

Can’t get out of app page

When I turn my nowTV stick on in my smart tv it loads up the app page with a list of all my apps, I can’t get off of this page by pressing any button on my remote- when I press
TV guide/home/kids/back it changes to the ‘NowTV’ logo and then reverts back to the list of apps.
I’ve tried removing the stick for 24hrs but again the same thing happens.

Regards
Laura Congerton

1 Solution
Anonymous User
Not applicable

I’ve got it all sorted now.

managed to do the reset and it’s all come back up ok.

thanks for your help

View solution in original post

8 Replies
Saint1976
Elite 3

@Anonymous User have you tried resetting your device?

 

https://help.nowtv.com/article/hard-factory-reset-now-tv-box-stick

Anonymous User
Not applicable

Can’t get onto settings to reset it..

but I’ve pressed the reset button on the device and it’s loaded the same. 

is there a certain amount of time to hold

it to do a hard reset? 

Saint1976
Elite 3

@Anonymous User about 10-15 seconds. Live chat is on that link that Bobby put but it's hidden behind the little blue down arrow at the bottom of the page!

Anonymous User
Not applicable

I’ve got it all sorted now.

managed to do the reset and it’s all come back up ok.

thanks for your help

ukbobboy
Legend

@Anonymous User 

 

Laura

 

Try Live Chat on the following URL:

 

https://help.nowtv.com/get-in-touch/technical-device-issues/problems-watching-now-tv

 

 

UK Bob

Anonymous User
Not applicable

Tried that but it’s just a robot that can’t answer specific questions and mine isn’t a FAQ so went round in circles 🙄

ukbobboy
Legend

@Anonymous User 

 

Hey Laura

 

You took a wrong turn somewhere, you should have seen the following, which would get you into Live Chat:

 

Live Chat 02.jpg

 

UK Bob

Anonymous User
Not applicable

All sorted..

did a hard reset and set it all back up again, 

thanks for your help