Can’t get out of app page

[Laura1010]

When I turn my nowTV stick on in my smart tv it loads up the app page with a list of all my apps, I can’t get off of this page by pressing any button on my remote- when I press
TV guide/home/kids/back it changes to the ‘NowTV’ logo and then reverts back to the list of apps.
I’ve tried removing the stick for 24hrs but again the same thing happens.

Regards
Laura Congerton

[Saint1976]

@Laura1010 have you tried resetting your device?

https://help.nowtv.com/article/hard-factory-reset-now-tv-box-stick

[ukbobboy]

@Laura1010 

Laura

Try Live Chat on the following URL:

https://help.nowtv.com/get-in-touch/technical-device-issues/problems-watching-now-tv

UK Bob

[Laura1010]

Can’t get onto settings to reset it..

but I’ve pressed the reset button on the device and it’s loaded the same. 

is there a certain amount of time to hold

it to do a hard reset? 

[Laura1010]

Tried that but it’s just a robot that can’t answer specific questions and mine isn’t a FAQ so went round in circles 🙄

[ukbobboy]

@Laura1010 

Hey Laura

You took a wrong turn somewhere, you should have seen the following, which would get you into Live Chat:

UK Bob

[Laura1010]

All sorted..

did a hard reset and set it all back up again, 

thanks for your help 

[Saint1976]

@Laura1010 about 10-15 seconds. Live chat is on that link that Bobby put but it's hidden behind the little blue down arrow at the bottom of the page!

[Laura1010 · Accepted solution]

I’ve got it all sorted now.

managed to do the reset and it’s all come back up ok.

thanks for your help