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Anonymous User
Not applicable

Can’t contact now customer services

Hi I’m anew customer and I cannot contact customer services, I’ve tried ringing but was waiting in line for 45 minutes, I’ve tried emailing but haven’t heard back I’ve tried live chat a hundred times but it keeps saying no advisors are available, I was just wondering if any body else was having trouble and how they resolved it in the end!!!! I’m getting quite frustrated and feel I’ve made a huge mistake switching to them!!!!  Many thanks 

3 REPLIES 3
Anonymous User
Not applicable

Do you have the customer services number I’ve been trying to talk to someone all day and keep going in circles on their site!! 

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Are you a NowTV Broadband customer ?

 

If so, whilst logged in on here go to My Account > Orders & Appointments and click on the drop down arrow next to your live broadband & phone date to see the telephone helpline number to call.

 

 

If it's a NowTV TV related issue then you need to contact their live chat web service by following the link below.

 

https://help.nowtv.com/get-in-touch/

Anonymous User
Not applicable

I can't either, so called help doesn't work and I keep losing my phone line. Really regret switching to them