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Francis
Mentor

Broken landline

My telephone (landline) began developing a fault, such as failure to complete call, or sometimes not making contact. We, my son in law Jason, and I did some trouble shooting and finally an error message appeared on my phone 'Line fault. Fix and continue' 

We couldn't isolate any fault inside the property so am assuming it lies outside. If this is the case who can I turn to to for help and information? BT is my line provider, through NOW, can you help me make contact with BT for assistance.

Many thanks in advance,

Francis

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schnapps
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Re: Broken landline

Hi @Francis 

 

Give the NowTV Broadband Team a call by using the telephone number on this link page below.

 

Your ISP will do the necessary communication with BT Openreach if there is a fault on the telephone line.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

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Francis
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Re: Broken landline

I am asking for help in contacting BT, my service provider through NOW.

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schnapps
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Re: Broken landline

Hi @Francis 

 

Give the NowTV Broadband Team a call by using the telephone number on this link page below.

 

Your ISP will do the necessary communication with BT Openreach if there is a fault on the telephone line.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

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ukbobboy
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Re: Broken landline

@Francis   @schnapps 

 

Hi Francis

 

There seems to be some confusion here, either Now TV is your ISP or BT is, in either case the lines to and from your home are looked after by OpenReach and you can only contact them via your ISP, not directly.

 

So, as Schnapps posted, you have to contact Now TV BB on the following number, if they supplied your phone: 

 

0800 759 1213

 

Remember, as a customer, you cannot directly contact OpenReach, your communication has to go through your ISP, i.e. your phone and Internet provider.

 

Please write back if your "phone" arrangements are somewhat different from most.

 

 

UK Bob

Francis
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Re: Broken landline

Thanks Bob for the answer. Unfortunately they don't seem to be taking calls until tomorrow. At least I tried and will do again tomorrow during daylight.

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schnapps
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Re: Broken landline

Hi @Francis 

 

My understanding is that the NowTV Broadband Team helpline is open between 9am to either 7pm or 8pm from the NowTV Tweets that i have read from them over on the NowTV Twitter feed.

 

Maybe give them a call after 9pm in the morning.

 

Hope you get it resolved.

Francis
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Re: Broken landline

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ukbobboy
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Re: Broken landline

@Francis 

 

Francis

 

Question Emoji.jpg

 

UK Bob

 

 

 

Francis
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Re: Broken landline

Just to let everyone know the broken landline was fixed this morning by BT and all is well!

Thanks to those showed an interest.

 

Best wishes to all,

Francis