Broadband

[Anonymous User]

Hi I am really disappointed with my broadband. I have only connection in one room sometimes another but as soon as I go to connect in other rooms it doesn’t allow me to. I was wondering if I leave will I be charged. Thankyou. By the way I have brought internet boosters and everything to try and help and that does not work either. 

[schnapps · Accepted solution]

Hi @Anonymous User 

Before contacting the NowTV Broadband Team have you tried splitting the two wifi bands on your Hub 2 Router and experiment with the two wifi frequencies and channels and the Hub Router is placed in a sensible position ?

Your Hub Two is dual-band (2.4GHz and 5 GHz). Splitting these bands to create 2 different Wi-Fi networks can help to improve the speed to your devices. Here’s how to do it

1. Open your web browser and enter "192.168.0.1” in the address bar.
2. Select Maintenance and enter “admin” and “nowtv” as the username and password.
3. Select Wireless and then 2.4 GHz Wireless Settings. 
4. Scroll down to “Wireless Access Point” and uncheck Synchronise 2.4GHz and 5GHz Settings.
5. In the ‘Name (SSID)’ box, Change the network name to distinguish it from the current network (e.g. add “_2.4G” to the current name). Select Apply.
6. Check the network name has been updated, and then select 5GHz Wireless Settings.
7. To be able to see easily which network is which on your devices, change the ‘Name (SSID)’ here too (e.g. add “_5G” to the current name). Select Apply.
8. That’s it. Select Logout at the top of the screen to exit.

If no joy, then give the NowTV Broadband Team a call (use the telephone number in this link page below).

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

[gavs82008]

@Anonymous User 

Depends if you spent the extra to get the contract free agreement.

Also if your definitely not getting as advertised then you can give the broadband team a call to see what can be done. 
The 0800 free from number is on the link below 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

[ukbobboy]

@gavs82008  @Anonymous User  @schnapps 

You know, I tend to agree with Gavs at this stage of the game than Schnapps, simply because telling a novice to change settings in a router may cause more harm than good, Also, shouldn't the ISP be held accountable to provide the advertised Internet speed before doing anything else?

It's just that if Jae misunderstands Schnapps advice then the Now TV help could wash their hands of the problem.

Maybe I'm being over caution but, to be safe, Jae should call Now TV before doing anything else, and only start to change settings when instructed to do so by Now TV. 

Don't mean to be a contrarian.

UK Bob