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Branston
Advocate

Broadband

I have cctv but when I put my plug booster on it stops me using the Internet on my phone. Why?
Nothing work through wifi.
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2 Replies
schnapps Legend 5
Legend 5

Re: Broadband

Hi @Branston 

 

Bit of a long shot, but if it was me i would try a factory reset on the NowTV Hub Router by holding the reset button on the back of your Router for about 15 seconds and at the same time also factory reset your third party wifi booster.

 

Then i would go into the Hub Router settings and split the 2.4ghz & 5ghz wifi band on your NowTV Router.

 

Instructions here.

 

Your Hub Two is dual-band (2.4GHz and 5 GHz). Splitting these bands to create 2 different Wi-Fi networks can help to improve the speed to your devices. Here’s how to do it:

  1. Connect your Hub Two to your laptop or computer using an Ethernet cable.
  2. Open your web browser and enter "192.168.0.1” in the address bar.
  3. Select Maintenance and enter “admin” and “nowtv” as the username and password.
  4. Select Wireless and then 2.4 GHz Wireless Settings
  5. Scroll down to “Wireless Access Point” and uncheck Synchronise 2.4GHz and 5GHz Settings.
  6. In the ‘Name (SSID)’ box, Change the network name to distinguish it from the current network (e.g. add “_2.4G” to the current name). Select Apply.
  7. Check the network name has been updated, and then select 5GHz Wireless Settings.
  8. To be able to see easily which network is which on your devices, change the ‘Name (SSID)’ here too (e.g. add “_5G” to the current name). Select Apply.
  9. That’s it. Select Logout at the top of the screen to exit.

Then try re connecting the wifi booster to your Hub Router.

 

If still no joy then maybe try holding in the WPS button on the front of the Hub Router to search for wifi devices.

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NJD633S
Advocate

Re: Broadband

Hmm I have just cancelled my Now TV broadband as whom ever you have on your help desks are about as useful as a chocolate teapot.

I asked a simple question for the details to login into your system if my primary router fails and they couldn't. Get some people who know what they are doing...

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