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Anonymous User
Not applicable

Broadband service down

Hello has anyone's broadband gone down mine has and I have a solid amber light 

21 REPLIES 21
Anonymous User
Not applicable

Yes mine went down about same time and still down

Anonymous User
Not applicable

Also down, nr redeuth Cornwall. Solid amber light,  no chat facility as it keeps saying the same thing! Guessing a problem in Cornwall/Decon as many seem to be having the same problem. 

Anonymous User
Not applicable

I’m in Penryn also having same problem. Can not locate a telephone number anywhere. Been looking for an hour online! Broadband box has orange dot, not helpful that web chat is down and no alternative is provided 

Anonymous User
Not applicable

try 0330 332 3050

 

Though I've just given up after 1hr 10 mins waiting.

Anonymous User
Not applicable

Thanks for the number, I think I’ll wait it out as it seems to be a wider issue with Sky and BT. The sky website says there is a problem and they are working on it

iHubbi
Scholar

Dear Plymouth and Cornwall users,

 

I have logged in to the NowTV website and visited the technical support section and found that NowTV is aware of the situation and that the loss of service was reported to them at 8:56am on the 03/04/2020.

 

I will keep an eye on the update and will notify you when repairs are done.

 

GJ

schnapps
Legend 5
Legend 5

Screenshot_2020-04-03-10-22-36.png

 

Anonymous User
Not applicable

Back on in Newquay 

 

happy teenagers !!

iHubbi
Scholar

Dear Fellow Customers,

 

Great news, my Internet appears to be working fine.

 

You may need to unplug the power connection, then wait 10 seconds then plug back in to reset your router.

 

Many thanks all.

 

GJ