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Laura2609
Advocate

Broadband/payments

My broadband goes live today, and i joined for the first time. When does they payment actually get taken as it days "on the date of installation" but I've noticed it's not been taken from my account?

 

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schnapps Legend 5
Legend 5

Re: Broadband/payments

Hi @Laura2609 

 

Normally payment for the NowTV Broadband service is taken on the day of your live activation date.

 

Follow this link article.

 

https://help.nowtv.com/article/Payment-date-awaiting-activation

 

My sister joined NowTV Broadband and for some unknown reason her first month payment on the day of activation wasn't taken on the scheduled date (due on the middle of the month) and was rolled over to the next following month payment date (wasn't a problem for my sister because she was aware of it by checking her account under the Bills & Payments section, where it might have catched somebody out who assumed the money for the previous month was already taken).

 

 

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