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Anonymous User
Not applicable

Broadband issues.

Hello,

 

I am having issues with the broadband constantly dropping out, i've tried the line checking but it doesn't work and am getting nowhere with the live chat, what is the best way to contact Now about this?

1 ACCEPTED SOLUTION
gavs82008
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Legend 5

@Anonymous User 

Give the broadband team a call. Number on the link below

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
Give us a call on 08007591213 to speak directly to a NOW TV advisor

FYI that I do not work for NOW, just a NOW customer trying to help

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4 REPLIES 4
gavs82008
Legend 5
Legend 5

@Anonymous User 

Give the broadband team a call. Number on the link below

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
Give us a call on 08007591213 to speak directly to a NOW TV advisor

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Thanks for the number, got in touch with them and hopefully all sorted. 

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

If the wiring between the back of the Router and BT Telephone socket looks in order and you have tried pressing the reset button on the back of the NowTV Hub Router for about 10 seconds and the same problem persists, then give the NowTV Broadband Team a call (use the telephone number in this link page below).

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

Anonymous User
Not applicable

Thanks, got in touch with Now and they are sending me a link in an email to buy a wifi booster and crediting my account with the amount the booster costs.